Tool · Request triage
Council tree request triage flowchart
A click-through flowchart for triaging incoming tree requests — emergency, urgent inspection, scheduled assessment, routine planting program, or customer service response. Built for parks, environment and customer service teams.
How it works
Two or three clicks to a recommended pathway
Answer the questions below as they apply to the current request. The tool will route to an appropriate pathway with a short action list and a link to read further. Designed for routine internal triage, not as a substitute for an arborist's judgement.
Question 1
Is the tree currently causing or about to cause an immediate hazard?
This is the first triage question. If yes, we go to the emergency pathway. If no, we keep working through.
Want a fuller request workflow?
The asset management guide covers how to log requests against the tree record, surface complaint history at inspection time, and close the loop between residents and the register.